Status Report on e-Journal problem form

By Tina Kussey

It’s been about a month since the University Libraries started using a unified list and form to report e-journal problems, so I thought a few statistics would be a good way to provide an update on how this process is working out. Since November 24th, 21 problems have been reported. Of these, 13 have been resolved – ten within 1 business day, two within 2 business days, and one within 3 business days.

• 1 problem is in the process of being fixed.
• 7 problems are waiting on vendors or publishers to fix (e.g. add missing content).
• 11 problems reported via Bailey Howe affiliation, 10 via Dana/FAHC affiliation.
• 3 problems reported directly by a patron.
  9 problems reported by Bailey Howe Instruction and Information Services.
• 6 problems reported by Dana DD/ILL.
• 1 problem reported by Bailey Howe DD/ILL.
• 1 problem reported by Dana Reference.
• 1 problem reported by Dana Circulation.
• All problems were responded to within 1 business day of receipt.

Thank you for all the feedback – please continue to send comments to me or anyone in the serials group (Birdie, Tina, Sandy, Shawn, Susan, Jane, Juliet and Brenda).