March 28: MIT LIibrarian to Speak with UVM Libraries about Challenges and Opportunities in Combining Service Points

Submitted by Angie Chapple-Sokol

As libraries try to turn declining reference statistics, new modes of technology, users’ increasing needs and expectations, and constrained staff resources into a robust and valued reference and information service, one model of reference service that libraries have begun to implement is the combined service point. Lisa Horowitz, coordinator of central reference services of the MIT Libraries, will join us to discuss MIT’s process of combining service points to offer “one-stop shopping,” a single service point in each library and online from which to ask any kind of question.

Lisa Horowitz has worked as a librarian for 15 years, almost 11 of which were in various positions at MIT. Her work in the MIT Libraries has included active development and participation in their virtual reference services, as well as leadership in a variety of public services initiatives. She has extensive experience in assessment of reference and information services, and has presented frequently and written several articles mostly focusing on assessment. She is currently the chair of the RUSA Reference Services Section. She has a BA from Dartmouth College, an MLS from Rutgers University, and an MA from the University of Pennsylvania in comparative literature and literary theory.

Lisa suggests you could review these articles in preparation for the meeting
Gass, Steve, Pat Flanagan, and Lisa Horowitz.

“Envisioning Reference at MIT.” /Science & Technology Libraries/ 24.3/4 (2004): 309-325 - http://tinyurl.com/yq8l5u

Flanagan, Pat, and Lisa Horowitz. “Exploring New Service Models: Can Consolidating Public Service Points Improve Response to Customers’ Needs?” /Journal of Academic Librarianship, /26.5 (2000): 329-338. http://tinyurl.com/2ujorh

The schedule for Friday, March 28 is as follows:

9-10:30 - General session in HSRF 400 - All interested Dana and Bailey/Howe employees are invited to this session at which Lisa will speak about the need and process of evaluating reference services at MIT. Questions are welcome.

10:45-12 - Bailey/Howe session in the Dean's Conference Room. Bailey employees can have an open discussion with Lisa about issues of public services and space at Bailey/Howe.

12-1 (or so) Lunch

1-2:30 - Dana session in the Main conference Room. Dana employees will have their turn with Lisa discussing the issues of services and space at Dana.

*These three sessions will address more specifically public services (Reference and Circulation) but all are welcome.

Please let Angie know if you have any questions.